The haunting images this week of Houston’s flooded highways and neighborhoods bring to mind the devastation of New Orleans by Hurricane Katrina twelve years ago—almost to the day. The experience is certainly déjà vu for bankers who lived through Katrina, although thanks to the lessons of 2005, the financial industry is better positioned today to fuel recovery along the western Gulf Coast. After Katrina flattened … Continue reading From Katrina to Harvey: Five Ways Banks Are More Resilient to Disaster Today
For a growing share of bank customers—especially millennials and their successors, Generation Z, mobile banking is where they will engage with their customers most frequently. According to Federal Reserve figures, 43 percent of bank customers use mobile banking, including 67 percent of millennials. According to a TD Bank survey, mobile is the fastest-growing channel for bank customers. Today, bank mobile apps offer a great deal … Continue reading Plug and Play: Four Ways to Level Up Your Mobile Banking App
Early in 2016, while tracing the history of U.S. savings banks for an article I was writing on their bicentennial, I was intrigued by the stories of two of the founders of the savings bank movement: Philadelphian Condy Raguet and Bostonian James Savage. Both were 32 when, in 1816, they founded the first American savings banks in their respective hometowns. In addition to their contributions … Continue reading Nine Young Bankers Who Changed America
Not long after he became chairman and CEO of First Horizon National Corporation in 2008, Bryan Jordan found himself at the doctor. The doctor asked him what he did for a living, and Jordan replied that he was a banker. “Who do you work for?” the physician asked. “I said I work for First Horizon, and I started explaining what I did and he let … Continue reading Eyes on the Horizon
Twenty-seven years ago, Micah Bartlett was a first-time bank teller at a small community bank in central Illinois. A few months in, the bank CEO gathered the staff to discuss the topic of the day: cross-selling. “Going forward, we were all going to be about cross-selling,” he remembers. The idea never had a chance. “I never changed my habits at all, and most of my … Continue reading Beyond the Cross-Sell: Deepening Relationship Banking
Jeopardy! viewers in 2011 witnessed a first in game show history: a computer not only competed in the show, but wiped the floor with its opponents. Watson, a cognitive computer system, left Ken Jennings and Brad Rutter—previously Jeopardy!’s top champions—in its dust over a three-round matchup. IBM built Watson specifically to compete in a trivia show, but the potential applications proved highly commercial. Watson is … Continue reading Regulatory Compliance? Elementary
The year was 2011, and Blaine Jackson faced a tough choice. The then-34-year-old and his young family were seeking to relocate from Atlanta’s northwestern suburbs to Charlotte, N.C. Jackson was the chief financial officer at a struggling community bank in Woodstock, right in the “ring of death,” as the circle of failing banks around Atlanta was known in the years shortly after the financial crisis. … Continue reading A Handcrafted Banking Turnaround
A cool November day in 1816 Philadelphia found Condy Raguet strolling down Chestnut Street, reflecting on ideas he had just read about the “friendly societies” and mutually owned savings banks popping up all over Great Britain to promote thrift among the poor.
A handsome, well-traveled, well-read 32-year-old merchant, Raguet bumped into a few friends and asked if they had heard of the concept. “Would you unite with me,” he asked, “to establish one?” The friends—one of them a scion of Philadelphia’s wealthy Biddle family—had indeed heard of the savings-bank concept and wanted to cooperate with Raguet. They decided to call their new institution the Philadelphia Savings Fund Society. Continue reading “Blue-Collar Banking”
The regulatory front offers the possibility for meaningful regulatory relief, but the timetable for obtaining that relief is uncertain. Although ABA staff are working now with members to identify regulatory changes that will encourage economic growth, we may not see results immediately, says ABA SVP Virginia O’Neill, who leads the association’s Center for Regulatory Compliance.
This is because the top officials of the independent banking agencies have terms that do not expire with the inauguration of a new president. Continue reading “Compliance Issues to Watch in 2017”
Dorothy Savarese tells a story about a humbling discovery she made shortly after moving to Cape Cod and how it reflects the heart of community banking.
She already had 16 years of experience in economic development and at a large regional bank in the Midwest. She had taught credit analysis on a national basis. So when she arrived on the Cape and started work as a commercial lender at the Cape Cod Five Cents Savings Bank, “I looked at the credits here and the way they had been written up in the past, and they certainly didn’t meet my standards of documentation or credit underwriting,” she says—noting that they were short on financial analysis and long on character analysis.
“One of the things they had used long before I arrived to judge the creditworthiness of a customer was how neat their woodpile was,” she says. “If they did not have a neat woodpile, they would not make a loan to that customer.”